Why is my package being held in customs?Updated a year ago

Several reasons can lead to your package being held in customs:

Duties and Taxes Payment: In most countries, recipients must pay duties and taxes before customs will release the package. If the package was shipped Delivery Duties Unpaid (DDU) and these fees are not promptly paid, it may lead to the package being held.

Prohibited or Restricted Items: Each country maintains a list of items that are either restricted or prohibited from import. If your package contains such items, it could be seized or held until further action is taken.

Random Inspections: Sometimes, packages are selected at random for inspection, leading to delays even if all documentation is in order.

What can I do if my package is stuck in customs?

If your package is held in customs, you can take the following steps:

Pay Outstanding Duties and Taxes: If duties and taxes are outstanding, you must pay them before the package can be released. Your local customs authority should provide guidance on how to make these payments.

Provide Additional Information or Documentation: If the holdup is due to missing or incorrect information, you'll need to supply the correct details. This may involve filling out a form or providing proof of the package's contents or value as required. It's essential to follow the customs authority's instructions to facilitate the release of your package.